In such cases, you need to contact the administrator to enable the mailbox or create a new mailbox profile.Īfter this, you can restore the missing items by converting the OST backup file to Outlook importable PST using an OST to PST converter tool, such as Stellar Converter for OST. If not, there could be a problem from the server-side. To verify this, open Outlook Web App (OWA) using a web browser and check if you can access your Outlook account. ![]() If you find missing emails or mail items from the new OST, it could be due to the synchronization issue that prevented local items from synchronizing with the mailbox on the server.īesides, if the problem lies with your mailbox on the server - for instance, the mailbox is disabled or deleted from the server, then the OST file won’t rebuild. To Wrap UpĪfter the synchronization is complete, check mail folders and ensure all mail items are restored. This will recreate a new OST file and synchronize the mail items from the mailbox on the Exchange Server to the new OST file. Then delete the OST file from the default location and restart Outlook.Close Outlook and create a backup of the OST file.Select the email account and click ‘ Open file location….’.In Outlook, go to File > Account Settings > Account Settings and click on the ‘ Data File’ tab.To fix this, you can recreate or rebuild a new OST file by following these steps: If you’re still unable to resolve the synchronization issue between OST and Exchange Server mailbox, there could be a problem with the OST file. Click Close > OK and then restart Outlook for changes to take effect.Then click on the Send/Receive button and check the ‘ Perform an automatic send/receive when exiting’ checkbox.Under Send/Receive section, click the ‘ Send immediately when connected’ checkbox.Restart Outlook for changes to take effect.Click ‘ OK’ and close the Outlook Options window.To view these folders, click the three dots at the bottom navigation pane and choose ‘Folders.’ This will change the navigation pane and display all mail folders, including Local Failures and Sync Issues. The Sync Issues and Local Failure folders are not visible by default. Solution 2: Clean Sync Issues and Local Failure Folders If it does not, follow the next solution. Turn off the antivirus protection and firewall temporarily to check if they are preventing Outlook from synchronizing the mailbox. Also, you may want to check your security software, such as antivirus or firewall settings, that may prevent Outlook from syncing the OST with Exchange Server. Unplug and plug the network cable or reconnect to WLAN and verify you can access the internet and the Exchange Server is online. Before you begin the advanced troubleshooting, check your network connection. Solution 1: Check Network ConnectionĪ poor or bad network connection can prevent Outlook from synchronizing mail items from the OST file to the mailbox on Exchange Server. ![]() ![]() If synchronization is not working, follow the solutions discussed below to troubleshoot the issue. If the number of items in the Server folder contains and the Offline folder contains fields are different, synchronization isn’t working correctly.Select the Synchronization tab and check Last Synchronized on timestamp, Server folder contains, and Offline folder contains statistics.Right-click a mail folder, such as Inbox, and select Properties.To check if the synchronization is enabled and working, follow these steps: However, before following the solutions, check and confirm if offline folders are being synchronized or not. Solutions to Fix Synchronization Issues between OST and Exchange Serverįollowing are some solutions that can help fix the synchronization issues between OST and Exchange Server. There could be several reasons that can prevent Outlook from synchronizing the local cache, i.e., OST with the mailbox on the Exchange Server, such as: Reasons for Synchronization Issues between OST and Exchange Server This can drastically increase the local cache or OST file size, leading to integrity issues and damage the OST file due to oversizing. However, Outlook continues to create new copies of the failed mail items it needs to synchronize with the Exchange Server.
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